At The Hotels Galata, we welcome our guests not as “customers” but with the mindset of true hospitality, embracing them with traditional Turkish warmth and attentively addressing all their needs throughout their stay.

We are aware that the most effective way to make a difference is by providing high-quality services that ensure a high level of guest satisfaction.
Our guests’ requests are of great importance to us in delivering excellent service.
In cases where we receive complaints, we handle them with objectivity, care, and attention, always aiming for solution-oriented results.
By organizing themed nights tailored for our guests, we both promote our culture and strive to maximize guest satisfaction.

Our hotel respects the intellectual property rights of the local community. We incorporate both traditional and contemporary local cultural elements into our cuisine, design, and décor in an authentic manner.

As The Hotels Galata, we actively provide access to information about nearby settlements, historical landmarks, traditional crafts, and archaeological sites through multiple communication channels in an effort to protect and promote our cultural heritage. We contribute to the global recognition and development of the region.

At The Hotels Galata, we inform our guests that:

• Taking any items from tourist or historical sites and removing them from their location is strictly prohibited under the laws of the Republic of Türkiye, and even taking historical objects as souvenirs is not permitted.
• Littering at historical sites is strictly forbidden.
• Lighting fires at historical locations is not allowed.
• Climbing on or causing damage to any historical object or structure is prohibited.
• Touching historical objects or structures is discouraged.
• Painting, writing, or scribbling on any historical artifact or structure is strictly forbidden.
• Carrying large bags or backpacks in narrow and crowded areas may result in accidental damage to objects or wall paintings, and guests should be mindful of this risk.

We also provide our guests with information regarding transportation and entry to touristic sites.
Our hotel does not engage in the purchase, sale, trade, or exhibition of historical or archaeological artifacts.

Our hotel prioritizes the promotion and consumption of local products. In all our activities, we implement innovative and creative practices to ensure sustainability in gastronomy.